Build your team’s AI skills with expert support that scales with your needs.
SERVICE ASSESSMENT
Is this service for you?
- Is your organization building AI capability without a full internal AI team?
- Does your team need expert support as AI questions and challenges arise?
- Is your company developing or deploying AI agents and solutions?
- Does your organization need help with AI architecture, process design, governance, and permissions?
- Does your team want to continue building practical AI skills while doing real work?
When your team needs AI support
rGen can help your organization:
- Turn ideas into practical solutions that create business value.
- Build internal AI capability, so employees have the skills and confidence to use AI effectively.
- Design better workflows that incorporate AI where it can improve efficiency and outcomes.
- Develop and deploy AI solutions with the right architecture, governance, and permissions.
- Increase adoption so AI tools and agents become part of everyday work.
- Optimize technology investments by ensuring tools and licenses align with business needs.
How it Works
Learn & Troubleshoot
- Hands-on Training
Develop AI skills using your own tools and use cases, learning by doing, using rGen’s hands-on training. - Office Hours & On-call Troubleshooting
Get expert AI help the moment something stalls, with rGen’s office hours and on-call troubleshooting. - User Experience Optimization
Build AI agents that are intuitive and easy to use, by leveraging rGen’s user experience optimization services.
Design & Build
- AI Process Design
Streamline workflows and improve quality by leveraging rGen’s AI process design services. - AI architecture support
Design and build with the future in mind by leveraging rGen’s AI architecture support. - AI Development/Co-development
Get working AI solutions faster using rGen’s AI development and co-development services.
Govern & Optimize
- Governance & Permissions
Ensure governance and permissions behind every AI solution are handled right with rGen’s governance and permissions services. - Licensing Advisory Services
Pay only for the tools and licenses your work actually requires by leveraging rGen’s licensing advisory services. - Change Management
Make sure agents are broadly adopted and genuinely useful by taking advantage of rGen’s change management services.
Explore rgen’s Suite of services
AI Executive Workshop & Planning
AI Workforce Modernization
Ongoing AI help on demand
Together, these services help organizations build leadership alignment, workforce capability, and expert support for sustainable AI adoption.
RELATED INSIGHTS
Explore rGen’s perspective on AI adoption, the changing workforce, and what it takes to create lasting value from AI.
International Business Times
Why AI Adoption Stalls: The Organizational Challenge Behind the Technology
AI adoption is not simply a technology challenge. Explore the organizational factors that can keep AI initiatives from moving from experimentation to meaningful business impact.
FAQS
What is an AI Center for Excellence on Demand?
rGen’s AI Center of Excellence on Demand gives your organization full-time expert support without the cost of full-time experts. It is an ongoing service that provides direct access to rGen’s bench of AI practitioners for learning, troubleshooting, development, governance, and optimization. Instead of hiring a specialist team, you draw on experts as questions and projects arise, while your own people build skill by doing real work.
What types of AI questions can rGen help troubleshoot?
Through office hours and on-call troubleshooting, rGen helps the moment something stalls. Typical questions include why an agent is returning poor or inconsistent results, how to redesign a workflow so AI actually helps, how to structure data and architecture for a solution, which permissions or governance settings are blocking access, why adoption has flattened out, and whether the tools and licenses in place are the right ones for the work.
What is included in the monthly support?
Monthly support covers three areas of the AI Center of Excellence on Demand. Learn and Troubleshoot includes hands-on training in your own tools plus office hours and on-call troubleshooting. Design and Build covers AI process design, architecture support, user experience optimization, and AI development or co-development. Govern and Optimize covers governance and permissions, licensing advisory, and change management.
Can rGen help us develop or co-develop AI agents?
Yes. rGen develops AI agents for you and co-develops them alongside your team, depending on how much capability you want to build internally. Co-development is the more common choice: rGen’s practitioners design and build with your people, so you get a working solution faster and your team gains the skills to maintain and extend it. Agents are designed with the right architecture, governance, and permissions from the start.
Does rGen work with our existing AI tools and platforms?
Yes. rGen builds on the technologies you already own rather than adding a new platform to maintain. Work is done in your environment, with your tools, data, and security model, and solutions are designed to be intuitive and easy to maintain by your own team. If a gap does require something new, rGen’s licensing advisory services help you decide whether it is genuinely needed before you buy.
How does rGen support AI governance and permissions?
rGen makes sure the governance and permissions behind every AI solution are handled right. That means defining who can use a solution, what data and AI-related objects it can reach, and how changes are reviewed, all built on your existing governance structures rather than a separate AI rulebook. Governance is set as solutions are designed and deployed, so responsible use is built into the way your team works instead of being retrofitted later.
Can rGen help determine which AI licenses we actually need?
Yes. rGen’s licensing advisory services help you pay only for the tools and licenses your work actually requires. Licensing is reviewed against the use cases your teams are really running, the capability already included in the technology you own, and the roles that need premium features versus those that do not. For many organizations this offsets a meaningful share of the cost of AI adoption.
Does the service include hands-on training?
Yes. Hands-on training is part of the AI Center of Excellence on Demand. rGen trains your people using your own tools and use cases, so they develop AI skills by doing real work rather than working through generic exercises. Training is delivered on an ongoing basis alongside office hours and on-call troubleshooting, which means new team members, new tools, and new use cases are all supported as they come up.
How does the AI Center for Excellence support adoption after an AI solution is deployed?
Deployment is where most AI initiatives quietly stall, so rGen keeps working after go-live. User experience optimization makes agents intuitive and easy to use, change management makes sure they are broadly adopted and genuinely useful, and ongoing office hours resolve issues before people give up on the tool. rGen also reviews how solutions are being used and optimizes them, so AI becomes part of everyday work rather than a pilot that faded.
Can we purchase additional support beyond the monthly hours?
Yes. The AI Center of Excellence on Demand is designed to scale with your needs, so you can add support when a project ramps up and scale back when it settles. Additional hours and dedicated project work, such as a larger development effort or a broader rollout, can be arranged with your rGen executive.
Get expert AI support when your team needs it.
Talk with an rGen executive about the AI expertise, development support, and ongoing guidance your organization needs.